PSI: A social housing consultancy providing specialist Customer Insight consultants enabling organisations to improve data capture and analysis, services and performance.
Achieving the right bottom line in social housing is far from simple. The need to balance financial, social, environmental and performance outcomes demands decisions to be informed by relevant, meaningful and robust information. Organisations need to understand both how they are responding to the needs of local communities and how they are performing relative to others.
Information alone is not enough. Only real insight can provide the platform required for priorities to be set and decisions to be made effectively.
We offer intellectual and professional challenge to help focus on the critical issues for your organisation and your local communities. We can help to shape fresh ideas, track progress against trends and enable you to identify new ways of doing business.
We believe the changes in the regulatory framework for social landlords are liberating, providing the opportunity for Boards and senior teams to lead in a way that genuinely responds to local priorities. This freedom brings its own challenges:
- How will we track progress intelligently in the future?
- Will local customer satisfaction be enough to justify a change of strategy?
- How do we balance our focus on Upper Quartile performance with product quality?
- Who will be the champion for Customers?
We have services specifically designed to help organisations cut through the complexity and provide real insight into your business and the communities you serve:
Insight Track assesses your direction of travel applies the intelligence necessary for you to make informed business decisionsG2: Community Insight enables the local community to be understood along a whole range of user-defined dimensions