Resident Scrutiny

“The training provided by PSI has been flexible, supportive and responsive…As a new Chairperson it has been wonderful to have someone there guiding me through the initial few meetings and really useful for discussing ideas and planning…”  Matthew Tullett, Chair of Flagship Customers’ Scrutiny Panel

The co regulation agenda offers real opportunities to both enhance organisational leadership and empower residents to help influence and shape your organisation. We can offer extensive experience in supporting residents engagement including access to our unique Scrutiny Helpline.

We have developed an approach, in partnership with a sector leader, delivering training and support for resident scrutiny in a unique way. This includes:

  • Fully integrated, task based training built around ‘live’ issues enabling panel members to learn while working on a real scrutiny project
  • Support for scrutiny panels to achieve completion of a scrutiny project within an agreed timescale and experience all key aspects of the process
  • Ongoing support through the provision of a ‘scrutiny helpline’ where panel members can contact a member of our team at any time for help, advice and support
  • Continuity from recruitment, through induction and team development to the delivery of completed projects

Bespoke Modules

As well as integrated training we also provide bespoke modules for residents and staff which include:

Regulatory Context, Framework & Co regulation: What is scrutiny and what is it intended to achieve? What’s happening elsewhere? Understanding performance information using live data including information on Performance, VFM and Satisfaction

Constructive Investigation and Questioning: Introduction to the importance of effective questioning, being able to challenge constructively and maintaining productive relationships with staff, non-executive directors and other residents

Stating the Case Effectively – Enhancing Presentation Skills: Specific support to present the case (using IT as necessary), report writing, presentation skills and managing feedback discussion. Achieved through ‘real’ practice and role play

Building an Effective Scrutiny Panel: Outline of the importance of operating as an effective team and how to recognise & manage team dysfunction. Progressively develop self-confidence, knowledge and personal responsibility

Download our Resident Scrutiny training fact sheet or to find out more about our services and how we can help your organisation please contact us. We are always ready to help